Why do I get a "The link you are trying to open is no longer valid" error when I try to open the Viewer?

 

You receive this error when the Tridify account owner or project collaborator has:

  • unpublished the Viewer
  • deleted one or more IFC files that were used to create the Viewer

If the error occurs even if the file and the Viewer link have not been deleted, the reason may be that the link is old: the Viewer needs to be republished.