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Support
Frequently Asked Questions
Tridify BIM Publishing Service
Tridify BIM Viewer
BIM Modelling and IFC Export
Revit
Archicad
SketchUp
Other Software
Developers
Web developers
Unity developers
Tools
Frequently Asked Questions
General
Plans & Billing
Security of Service
Tridify BIM Publishing Service
Tridify BIM Viewer
Tridify BIM Tools for Unity
Other
Contact Us
Frequently Asked Questions
Find answers to questions about Tridify BIM Publishing Service, Tridify BIM Viewer, accounts, subscriptions & plans and Tridify BIM Tools for Unity
General
What is BIM?
What is IFC?
What is BCF?
Why does your service only support files in IFC format?
How do I get IFC files?
What should I use from several different IFC specifications?
When can we expect IFC4 support?
Do you have any tutorial videos?
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Plans & Billing
What does subscription-based service mean?
Where can I find my receipt/invoice?
How does the file storage work in the plan?
How does the monthly limit for file processing work?
Which of the Tridify plans should I choose?
How do I upgrade my plan to bigger capacity plan?
What happens to my uploaded files and published Viewers if I downgrade my plan?
Who is eligible for a free educational plan?
How can I cancel my subscription plan?
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Security of Service
Where is my data stored?
Are my uploaded files secure?
Who owns the data/file once it has been uploaded?
Can the data be stored on a server in my country?
Who has access to my uploaded files/IFCs?
Who has access to my published Tridify BIM Viewer?
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Tridify BIM Publishing Service
How to sign up for a Tridify Account?
How do I get access to the Tridify BIM Publishing Service?
Why can't I log in with my credentials?
Can I share my Tridify Project with others?
Where can I check my current storage capacity and the number of IFC files processed?
Can I upload packed files - like ZIP, RAR, GZIP to Tridify?
What do I do after I have uploaded my file to Tridify?
Why is the file I just uploaded being validated?
Why did the validation of the file fail?
What do I do after I have processed my IFC in Tridify?
Can I combine multiple 3D models?
How do I delete my uploaded IFC files?
How do I delete my Tridify account?
Why does Tridify only offer a cloud-based service?
How do I subscribe/unsubscribe to the Tridify newsletter?
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Tridify BIM Viewer
What is Tridify BIM Viewer?
What browser is recommended for the best experience?
Does the Viewer work on any device?
Why does it takes so long to open the Viewer?
Which VR devices are supported?
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Tridify BIM Tools for Unity
Where can I download the Tridify BIM Tools for Unity?
How to make sure I have the latest version of Tridify BIM Tools in my Unity project?
Why do the Tridify BIM Tools work differently to the tutorial/video?
Why can't I see my files in the Tridify BIM Tools projects?
Other
Why do I get a "Post-processing failed" error when I try to publish a Viewer?
Why do I get a "The link you are trying to open is no longer valid" error when I try to open the Viewer?
Why do I get a "Model setup failed" error when I try to open the Viewer?
Why can't my browser open the Viewer?
Why is my model scattered in the Viewer?
How can I access my BIM model that has been processed in Tridify?
Can I download my processed file to any other application other than Unity?
Does your service reduce polygon count?
Why is my model broken and has holes in it?
What is the result of the file processing?
Can I load my model at runtime?
What is BIM Streaming?
Why Unity gives a NotSupportedException error?
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