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Frequently Asked Questions

Frequently Asked Questions

Find answers to questions about Tridify BIM Publishing Service, Tridify BIM Viewer, accounts, subscriptions & plans and Tridify BIM Tools for Unity

General

What is IFC?

Why does your service only support files in IFC format?

How do I get IFC files?

What should I use from several different IFC specifications?

When can we expect IFC4 support?

Why does Tridify only offer a cloud-based service?

How do I subscribe/unsubscribe to the Tridify newsletter?

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Plans & Billing

What does subscription-based service mean?

Where can I find my receipt/invoice?

How does the file storage work in the plan?

How does the monthly limit for file processing work?

Which of the Tridify plans should I choose?

How do I upgrade my plan to bigger capacity plan?

What happens to my uploaded files and published Viewers if I downgrade my plan?

Who is eligible for a free educational plan?

How can I cancel my subscription plan?

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Security of Service

Where is my data stored?

Are my uploaded files secure?

Who owns the data/file once it has been uploaded?

Who has access to my uploaded files/IFCs?

Who has access to my published Tridify BIM Viewer?

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Tridify BIM Publishing Service

How do I get access to the Tridify BIM Publishing Service?

Why can't I log in with my credentials?

Can I share my Tridify Project with others?

Do you have any tutorial videos?

Where can I check my current storage capacity and the number of IFC files processed?

Can I upload packed files - like ZIP, RAR, GZIP to Tridify?

What do I do after I have uploaded my file to Tridify?

Why is the file I just uploaded being validated?

Why did the validation of the file fail?

What do I do after I have processed my IFC in Tridify?

What is the result of the file processing?

How can I access my BIM model that has been processed in Tridify?

Can I download my processed file to any other application other than Unity?

Does your service reduce polygon count?

How do I delete my uploaded IFC files?

Can I combine multiple 3D models?

How do I delete my Tridify account?

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Tridify BIM Viewer

What is Tridify BIM Viewer?

Does the Viewer work on any device?

Why does it takes so long to open the Viewer?

Which VR devices are supported?

Tridify BIM Tools for Unity

Where can I download the Tridify BIM Tools for Unity?

How to make sure I have the latest version of Tridify BIM Tools in my Unity project?

Why do the Tridify BIM Tools work differently to the tutorial/video?

Why can't I see my files in the Tridify BIM Tools projects?