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Frequently Asked Questions

Frequently Asked Questions

Find answers to questions about Tridify BIM Publishing Service, Tridify BIM Viewer, accounts, subscriptions & plans and Tridify BIM Tools for Unity

General

What is BIM?

What is IFC?

What is BCF?

Why does your service only support files in IFC format?

How do I get IFC files?

What should I use from several different IFC specifications?

When can we expect IFC4 support?

Do you have any tutorial videos?

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Plans & Billing

What does subscription-based service mean?

Where can I find my receipt/invoice?

How does the file storage work in the plan?

How does the monthly limit for file processing work?

Which of the Tridify plans should I choose?

What is the difference between a full version and a trial version?

How do I upgrade my plan to bigger capacity plan?

What happens to my uploaded files and published Viewers if I downgrade my plan?

Who is eligible for a free educational plan?

How can I cancel my subscription plan?

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Security of Service

Where is my data stored?

Are my uploaded files secure?

Who owns the data/file once it has been uploaded?

Can the data be stored on a server in my country?

Who has access to my uploaded files/IFCs?

Who has access to my published Tridify BIM Viewer?

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Tridify BIM Publishing Service

How to sign up for a Tridify Account?

How do I get access to the Tridify BIM Publishing Service?

Why can't I log in with my credentials?

Can I share my Tridify Project with others?

Where can I check my current storage capacity and the number of IFC files processed?

Can I upload packed files - like ZIP, RAR, GZIP to Tridify?

What do I do after I have uploaded my file to Tridify?

Why is the file I just uploaded being validated?

Why did the validation of the file fail?

What do I do after I have processed my IFC in Tridify?

Can I combine multiple 3D models?

How do I delete my uploaded IFC files?

How do I delete my Tridify account?

Can we host the Tridify Service locally on our own server?

Why does Tridify only offer a cloud-based service?

How do I subscribe/unsubscribe to the Tridify newsletter?

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Tridify BIM Viewer

What is Tridify BIM Viewer?

What browser is recommended for the best experience?

Does the Viewer work on any device?

How large files can I upload to the Service for mobile viewing?

Why does it takes so long to open the Viewer?

Does the Tridify BIM Viewer open offline?

Which VR devices are supported?

Why are some objects missing from the model?

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Tridify BIM Tools for Unity

Where can I download the Tridify BIM Tools for Unity?

How to make sure I have the latest version of Tridify BIM Tools in my Unity project?

Why do the Tridify BIM Tools work differently to the tutorial/video?

Why can't I see my files in the Tridify BIM Tools projects?

Why do I get a "Multiple precompiled assemblies" error in Unity?

Why Unity gives a NotSupportedException error?

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Other

Why doesn't my IFC file display correctly in the Viewer?

Why do I get a "Post-processing failed" error when I try to publish a Viewer?

Why do I get a "The link you are trying to open is no longer valid" error when I try to open the Viewer?

Why do I get a "Model setup failed" error when I try to open the Viewer?

Why do I get a "The link you are trying to open does not exist or is disabled" error when I try to open the Viewer?

Why doesn't the Viewer open in my browser?

Why is my model scattered in the Viewer?

How can I access my BIM model that has been processed in Tridify?

Can I download my processed file to any other application other than Unity?

Does your service reduce polygon count?

Why is my model broken and has holes in it?

What is the result of the file processing?

Can I load my model at runtime?

What is BIM Streaming?

How to request an API key?

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